Return Policy

Return & Exchange Policy

Last Updated: August 12, 2026

At Auricus Clothing, we want you to be satisfied with your purchase. Please read this Return & Exchange Policy carefully before placing an order on auricusclo.com.

Returns

At this time, we do not accept returns or provide refunds unless the item received is damaged, defective, or incorrect.

We strongly recommend reviewing our size guide carefully before placing your order to ensure you select the correct size.

Size Exchange Policy

We offer a 4-day size exchange window beginning on the date your order is delivered.

To be eligible for a size exchange:

  • Your exchange request must be submitted within 4 days of delivery.

  • The product must be unworn, unused, unwashed, and in its original condition.

  • All original tags and packaging must remain intact.

  • Proof of purchase or your order confirmation must be provided.

  • The requested replacement size must be available in stock.

Auricus Clothing reserves the right to decline an exchange request if the item does not meet these eligibility requirements.

Exchange Fee

A CAD $3 exchange processing fee applies to each approved size exchange. This fee helps cover shipping and handling costs.

For international exchanges, customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by the destination country.

Promotional & Sale Items

All purchases made during or using:

  • Sales

  • Clearance events

  • Limited-time promotions

  • Discount campaigns

  • Promotional or discount codes

are considered final sale and are not eligible for returns or exchanges.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Clear photographs showing the issue

  • A brief description of the problem

After reviewing and verifying the issue, we will provide an appropriate replacement or resolution at no additional cost to you.

Non-Exchangeable Items

We do not accept exchanges for:

  • Products showing signs of wear or washing

  • Products without their original tags or packaging

  • Products damaged due to misuse, negligence, or improper care

  • Gift cards, if applicable

  • Final-sale, promotional, or discounted items

How to Request an Exchange

To request a size exchange or report a damaged, defective, or incorrect item, please contact our customer support team with your order details.

Email: auricusclothing.com
Phone: +1 (705) 623-2509
Website: auricusclo.com

Please do not ship any item back to us before receiving confirmation and instructions from our support team. Unauthorized returns may not be accepted or processed.

Policy Updates

Auricus Clothing reserves the right to modify or update this Return & Exchange Policy at any time. Any changes will become effective immediately upon publication on this page.

By placing an order with Auricus Clothing, you acknowledge and agree to the terms of this Return & Exchange Policy.